Frequently Asked Questions

Creating an unlibet account is quick and straightforward. Click the unlibet Login link in the navigation menu and follow the registration steps. You'll need to provide a valid email address, create a secure password, and confirm that you are at least 21 years of age. Once your email is verified, your account is active and ready to use. Full KYC (Know Your Customer) verification is required before your first withdrawal.

The minimum age to register and play at unlibet is 21 years old, in accordance with Philippine gambling regulations. We strictly enforce this requirement through our KYC verification process. Any account found to belong to a player under 21 will be immediately suspended and all funds returned.

KYC verification is required before your first withdrawal. To complete verification, log in to your account and navigate to Account Settings > Verify Identity. You will need to upload:

• A valid government-issued photo ID (passport, driver's license, SSS ID, PhilSys ID, or UMID)
• A selfie holding your ID
• Proof of address (utility bill or bank statement dated within the last 3 months)

Verification is typically completed within 24 hours. You'll receive an email confirmation once approved.

No. Each player is permitted to hold only one active account on unlibet. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have accidentally created a duplicate account, please contact our support team immediately to resolve the issue.

Click the Forgot Password link on the login page. Enter the email address associated with your unlibet account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email within a few minutes, check your spam or junk folder. If you're still having trouble, contact our 24/7 live chat support.

To close your account, contact our support team via live chat or email at [email protected]. Before closure, any remaining balance will be withdrawn to your verified payment method. Please note that account closure is subject to our standard KYC and AML checks. If you are closing your account due to gambling concerns, we strongly encourage you to consider our self-exclusion tool instead — visit the Responsible Gaming page to learn more.

unlibet supports a wide range of Philippine payment methods, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier

All transactions are processed in Philippine Peso (₱). We do not currently accept cryptocurrency or international credit cards.

The minimum deposit at unlibet is ₱100 for e-wallet methods (GCash, PayMaya) and ₱200 for bank transfers and over-the-counter payments. There is no maximum deposit limit, though large deposits may be subject to additional verification in line with our AML policy.

GCash and PayMaya deposits are instant — funds appear in your unlibet account within seconds of a successful transaction. BPI, BDO, and Metrobank online transfers typically take 5 to 30 minutes. Over-the-counter payments via 7-Eleven, Cebuana, or M Lhuillier may take up to 2 hours during business hours. If your deposit hasn't reflected after the expected time, contact our support team with your transaction reference number.

unlibet does not charge any fees for deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. All amounts credited to your unlibet account reflect the full amount sent, minus any third-party fees charged by your provider.

No. All deposits must be made from a payment account registered in your own name. Third-party deposits are not permitted under our Terms & Conditions and anti-money laundering policy. Deposits from unverified or third-party sources may be reversed and the account suspended pending investigation.

To withdraw, log in to your unlibet account and go to Account > Withdraw. Select your preferred payment method, enter the amount, and confirm the request. Your account must be fully KYC-verified before any withdrawal can be processed. Withdrawals are sent only to payment accounts registered in your own name.

The minimum withdrawal amount at unlibet is ₱500 for all payment methods. There is no maximum single withdrawal limit, though large withdrawals above ₱50,000 may require additional verification and processing time in line with our AML compliance procedures.

Withdrawal processing times vary by method:

• GCash / PayMaya: Within 1 hour (most are instant)
• BPI / BDO / Metrobank: 1 to 3 business days
• Over-the-counter (Cebuana, M Lhuillier): Up to 24 hours

Withdrawals submitted on weekends or Philippine public holidays may experience slight delays. Our finance team processes all requests as quickly as possible.

Common reasons for withdrawal rejection include:

• Incomplete or pending KYC verification
• Unmet bonus wagering requirements
• Withdrawal account name does not match your registered name
• Suspected fraudulent activity or AML flag
• Insufficient account balance after pending bets are settled

If your withdrawal was rejected, you will receive an email explaining the reason. Contact our support team via live chat for further assistance.

unlibet does not charge withdrawal fees on standard transactions. However, your bank or e-wallet provider may apply their own receiving fees. For over-the-counter payouts via Cebuana or M Lhuillier, a small service fee may be charged by the outlet — this is outside unlibet's control. We recommend checking with your chosen payment provider for their applicable fees.

unlibet offers a generous welcome bonus for new players upon their first deposit. The exact bonus amount and structure are displayed on the promotions page at the time of registration. All welcome bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn. Full bonus terms are available in our Terms & Conditions.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before the resulting winnings become withdrawable. For example, a ₱1,000 bonus with a 20x wagering requirement means you must place a total of ₱20,000 in qualifying bets before withdrawing. Progress toward your wagering requirement is tracked in real time in your account dashboard under My Bonuses.

Yes. All bonuses at unlibet have an expiry period, which is stated clearly in the individual bonus terms. Typically, bonuses must be claimed within 7 days of being issued and wagering requirements must be completed within 30 days. Expired bonuses and any associated winnings are forfeited automatically. Always check the specific terms of each promotion before opting in.

If you have an active bonus with pending wagering requirements, withdrawing your deposit balance will result in the cancellation of the bonus and any associated winnings. Your real-money balance remains withdrawable at any time, but the bonus portion will be forfeited. If you wish to withdraw without completing wagering, you can forfeit the bonus manually from your My Bonuses page before submitting a withdrawal request.

Eligible promotions are displayed in your account dashboard under Promotions. Eligibility depends on factors such as your account status, deposit history, and whether you have opted in to marketing communications. Players who have activated self-exclusion or a cool-off period are not eligible for promotional offers during that period. For specific eligibility queries, contact our support team.

unlibet offers a wide variety of games to suit every type of player, including:

• Slot games — hundreds of titles with varying themes, paylines, and RTP rates
• Live casino — live dealer baccarat, roulette, blackjack, and more streamed in real time
• Bingo — classic and themed bingo rooms with regular draws
• Featured games — including Lucky Dragons and Muay Thai Champion

New games are added regularly. Check the homepage for the latest additions and featured titles.

All games on unlibet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our RNG systems are regularly audited by independent third-party testing agencies. Live dealer games are streamed from licensed studios with real dealers and physical equipment, providing an additional layer of transparency. RTP (Return to Player) percentages for each game are available in the game information panel.

Yes. unlibet is fully optimized for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser — no app download required. Simply visit unlibet.org on your phone's browser and log in to access the full game library. For the best experience, we recommend using an updated version of Chrome or Safari on a stable internet connection.

If a game freezes or you experience a disconnection, try refreshing your browser or clearing your cache. Most games have a game history or session recovery feature — when you reopen the game, it will resume from where it left off. Any bets placed before the disconnection are recorded server-side and will be settled correctly. If you believe a bet was lost due to a technical error, contact our support team with the game name, date, and approximate time of the issue.

unlibet operates exclusively in Philippine Peso (₱ / PHP). All deposits, withdrawals, game bets, and winnings are displayed and processed in PHP. There is no currency conversion required for Filipino players, making it easy to track your spending and winnings in the currency you use every day.

unlibet provides a full suite of responsible gaming tools available to all players at no cost:

• Deposit limits — daily, weekly, or monthly caps on how much you can deposit
• Loss limits — maximum loss thresholds per period
• Session time limits — automatic logout after a set play duration
• Cool-off periods — temporary account suspension from 24 hours to 7 days
• Self-exclusion — voluntary account restriction from 30 days to permanent
• Reality check reminders — periodic notifications showing your session time and spend

All tools are accessible from Account Settings > Responsible Gaming. For more details, visit our Responsible Gaming page.

To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion and select your preferred exclusion period (30 days, 90 days, 6 months, 1 year, or permanent). Self-exclusion takes effect immediately and cannot be reversed during the elected period. All marketing communications will be suspended. If you need help activating self-exclusion, contact our 24/7 live chat support team.

If you're concerned about your gambling habits, you are not alone and help is available. We encourage you to:

• Use unlibet's self-exclusion tool immediately to restrict your access
• Contact the PAGCOR Responsible Gaming Hotline at 1-800-10-PAGCOR for confidential support
• Speak with a trusted family member or friend about your concerns
• Reach out to our support team at [email protected] — we can help you activate any responsible gaming tool

For more resources and self-assessment tools, visit our Responsible Gaming page.

unlibet enforces a strict 21+ age policy across all aspects of the platform. Age verification is required during registration and again during KYC before any withdrawal is processed. Our systems flag accounts with inconsistent age data for manual review. We also encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites. Any account confirmed to belong to a player under 21 will be immediately closed and all deposits returned.